FAQ
Explore our FAQ section for quick answers to common questions.
What is the average delivery time?
Estimated Delivery time is 3-7 days*Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorization, online security checks and stock availability.
What payment methods are accepted?
The following modes of payments are available for any purchase on the DENZO website
Domestic credit and debit cards issued by banks and institutions that are part of the Visa & MasterCard Network.
Net Banking/Direct Debit payments from select banks in India.
Cash on delivery (COD)
All UPI Payment Providers
Where all do you deliver?
We deliver Pan India.
How are the products packaged?
Our products undergo a rigorous double Quality Check process before being carefully packaged in premium shipping cardboard boxes or covers, accompanied by a Denzo dust bag or box, designed to be your product's closest companion.
What material is used in the Products?
Mostly, our products are made using a combination of vegan and genuine leather materials. We predominantly use genuine leather for laptop bags and wallets, prioritizing durability and timeless appeal. Meanwhile, for totes and clutches, we primarily opt for vegan leather, offering ethical elegance and sustainability.
How do I cancel my order?
Please contact us immediately Through WhatsApp our customer service.
However, once an order begins processing no changes can be made.
Most orders are shipped within 24 hours
How do I place an order on Denzo's website?
Placing an order on Denzo is quick and easy. Simply follow these steps:
1. Browse our website: Explore our wide range of bags and accessories.
2. Select your favorite items: Click on the products you love to view detailed descriptions and images.
3. Add to cart: Once you've decided on your desired items, click the "Add to Cart" button.
4. Review your cart: Head to your shopping cart to review your selected items and make any adjustments if needed.
5. Proceed to checkout: When you're ready to complete your purchase, click on "Proceed to Checkout."
6. Enter your details: Provide your shipping address, contact information, and payment details securely.
7. Place your order: Review your order summary one last time before clicking "Place Order" to confirm your purchase.
8. Order confirmation: You will receive an order confirmation email with all the details of your purchase.
Congratulations! Your order is now placed. Sit back and eagerly await the arrival of your Denzo products delivered right to your doorstep. If you have any questions or need assistance during the ordering process, feel free to reach out to our customer support team. Happy shopping!
My order status shows as cancelled, but I have already made the payment.
Please reach out to our Customer Care team at info@denzofashion.com
Kindly provide your Order Number, Name, and Email address for assistance.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
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